Refund policy

All sales are final.
Because each piece is handmade to order, we do not accept returns, refunds, or exchanges. Please double-check your order before checking out, and feel free to reach out with any questions — I’m happy to help you choose the right piece!

If you have any questions, contact us anytime at akalojewelry@gmail.com.

Damages and Order Issues

If your item arrives damaged or you receive the wrong piece, please contact me within 3 days of delivery at akalojewelry@gmail.com with a photo and description of the issue. While I don’t offer returns, I’ll always do my best to make it right.

 

European Union 14-Day Cooling-Off Period

Due to the custom and handmade nature of our jewelry, orders are exempt from the EU 14-day cooling-off period and are considered final sale.